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My listing was inactivated because of a technical error, I already have a case but it's being ignored and haven't gotten a response in multiple days so I'm worried it got lost or something. Details: My "minimum manufactured age" field in the description doesn't match my CPC, however this is an easy fix- I will change the field to do so but it's locked and I need amazon support to update it for me (36 months) to match the CPC or unlock the field so I can. I am getting units stranded notices and it's during peak holidays which is very frustrating. My case number I was told I would get a response on was 16502508951, but still nothing.

My listings was removed for the reason of coin button review. I've submitted documents but were rejected. I appealed but also rejected. The reason is "the images in the HTT202405060LR do not confirm the product listed below is the same as the product in the image on the detail page".

Please look into the image. Can you tell me why they are different, how can I do?

@Seller_8hQgfj6OVZYse

@Seller_QYS7Alex1XIw4

@Seller_d9q1Cuuva8Pjg

@Seller_CnfW62x6yxvJw

@Seller_vtQxROP6UNr1O

@Seller_Udi0JNbTrsmUV

@Seller_pB5cNkUhpDlVP

@Seller_guLNtDGZuva40

I just had to pause thousands of dollars in ad spend a day because my shipping times show delivery in 2-3 weeks which doesn't make any sense. We offer 1-day, 2-day and 3 to 5 day free shipping. This is clearly a bug but my sales have drastically dropped so had to pause ALL ad spend.

Any ideas how to fix this?! We've tried everything! We are merchant fulfilled as it's personalized products!

Scheduled an AWD shipment directly from China to the West Cost. The earliest ISA that I could get is just over three weeks. I don't have any other options but to put multiple containers on a train to a yard to wait out the the weeks until my appointment. Minimum $20k cost.

I have sent other shipments to AWD and have not had this issue. Are the holidays this bad that they are causing this much of a delay in appointments?

That's a huge extra cost for me.

Good day,

I am writing to address a serious issue regarding our account payments. Over more than 5 payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity. I am very disappointed with Amazon. After almost 3 months of pleading with Amazon for the funds to be disbursed and sending the required information still nothing. There has been no fraud. We have delivered orders and provided confirmation, tracking information and invoices still nothing. We have recruited more staff and purchase more stock still nothing. Our account remains deactivated and there is still no payment. Is this how Amazon treats sellers? What must we do to receive the funds? Do I have to go on a review site and complain about Amazon?? We have been doing our best to operate in a fair and honest way and this is how you treat us?

This unexpected delay and reserve allocation have caused financial strain on our business. I have explained this when submitting our appeal to Amazon still nothing. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.

Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.

@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon @Connor_Amazon

Hello Amazon,

We're having an 8040 error when creating a variation.

On November 22nd, more than 3 product parents in our store were mistakenly deleted by the system, and we encountered an 8040 error when we wanted to recreate the parent for these 3 products, prompting that I can't create an ASIN for this brand, but our store has a record for the brand, and we have been dealing with this for a week, and we want to know why the original parent was deleted and how to solve the 8040 problem.

This is the Case id:16710930171.@Rose_Amazon

Even though I credited the return as soon as the return got back to me, I took an ODR hit which raised it to .9 percent but amazon told me it was one percent when I asked. I represented my case on the A to Z Claim and the ODR hit was removed, but I still have no buy box eligibility after several days. My ODR is now zero percent.

When I write to support they tell me I can get the buy box back by offering better customer service but my customer service is exemplary and my ODR is now 0 percent. I have not had a sale in over a week now and I remain in buy box inelegibility on all my listings. I dont know what i can do but I lost the buy box on all my listigs on an a to z claim that is no longer counting against me

I dont know what else to do but I am getting no sales and I really didnt do anything wrong.

TB

I know that the Fulfillment Insights Dashboard is broken and miscalculates promised handling time, but I just don't understand how SKU level handling time works.

Let's say that I have my handing time set to 0 days...

What happens when the order is placed after the order cutoff time for the day?

What happens when the order is placed late at night or early in the morning?

What happens when the order is place before the cutoff time?

Does cutoff time even impact when the ship by date is calculated?

Now, let's say that I have my handling time set to 1 day...

Same questions.

Two of our Asin brands have been hijacked. We didn't register that brand. The brand hijacker is operating on multiple sites that are maliciously modifying the branding of our Asins. We have opened a case to fix the branding on multiple sites, but after 10 days there is no new progress. We still need to fix the branding of Fr and Jp sites. Please speed up the processing of the case. (After multiple brand hijackings the two Asin brands on the US site were even rebranded as N/A)

Case ID: 16654990121

@Seller_t9kvdr2yixQej

Here's what we've learned about brand hijacking.

1.If your branding has been modified on multiple sites, you can't fix the branding on the US site alone, you still need the hijacker's authorization to access the edit page. Re-enter the editing page of a listing only if the branding is consistent across all sites

2.If no action is taken against the brand hijacker, the brand hijacker will re-hijack your brand in a matter of hours. So far we've had seller support and brand support fix the brand more than six times, but the hijacker always manages to re-hijack it within a few hours.